Conditions of Sale

Our Conditions of Sale are as follows:

1. Payment
Cash or Credit Card 100% is required before delivery. Personal Cheques require 3-5 days to clear before delivery can be arranged. Prepayment is also required for goods requiring installation at Customers premises. Goods remain the Property of Falaknaz Warehouse until full payments has been received.

2. Delivery
Free delivery service to Dubai, Sharjah and Abu Dhabi for delivery according to our next scheduled
date and for invoices above Dh1000/- (Excluding Ceiling fans & Awnings). For other Emirates and invoice values less than Dh1000/- charges will apply. Deliveries for 2nd Floor level and above are only made through Service Elevators. It is customers responsibility to check measurements when ordering furniture to make sure that the products can be delivered to the floor, room and location required to avoid problems and delays at time of delivery. If goods have to be redelivered then there will be re-delivery charge of Dh300 to be settled prior to redelivery. The customer is to sign the Delivery Note to signify the goods are received in good condition and quality. Claims of any nature cannot be entertained later.

3. Orders
Goods not in stock may be ordered from us subject to Customer and Company entering into a “Confirmation of Customer Order” agreement. We will endeavor to deliver goods in time scale agreed but this cannot be guaranteed.

4. Storage
Goods must be collected within 30 days from date of invoice after which 5% per month storage charge will apply.

5. Exchange or Refunds
Furniture once dispatched cannot be exchanged or refunded. Exchanges and refund requests on other items will be considered if application is made within 7 days of date of purchase provided that:-
-Customer presents original invoice as proof of purchase
-Products are in original packed condition. No exchange can be considered if original manufacturers packing has been disposed of by customer.
-There will be a restocking charge of 10% of invoice value.
-Promotional or Sale items are non exchangeable and non refundable

6. Cancellations
Order cancellations prior to delivery are settled through Credit Note or Gift Vouchers valid for 365 days
with 10% of invoice value deducted as a processing charge.

7. Product Specifications
– Customers accept that there may be slight colour variations between fabric batches and paint and
finishing colours swatches. Some leather and fabric colours will mellow with age and exposure to sunlight.
– All dimensions specified in the Company’s Catalogues are approximate and we reserve the right to alter the specification of furniture in accordance with our commitment to quality and continuous improvement without prior notice. Photographs are for illustrative purposes and may not exactly match the product itself.

9. Warranties
All products sold by Falaknaz Warehouse are warranted for minimum one year (or longer if specifically agreed in writing) against manufacturing defect. Our liability is limited to repair or replacement at our discretion.

10 Law
Goods are sold subject to the Laws of the United Arab Emirates.