Exchange or Refunds on items once dispatched cannot be exchanged or refunded. Exchanges and refund requests on other items will be considered if application is made within 7 days of date of purchase provided that:- Customer presents original invoice as proof of purchase, Products are in original packed condition. No exchange can be considered if original manufacturers packing has been disposed of by customer. There will be a restocking charge of 10% of invoice value. Promotional or Sale items are non exchangeable and non refundable.